Frequently Asked Questions
Frequently Asked Questions
What types of products does Cecilia Carys offer?
Cecilia Carys offers elevated activewear, crochet and handmade creations, accessories, and custom-designed pieces.
What sizes are available?
Sizes vary by product. Available sizes will be listed on each product page.
How long does it take to process my order?
Activewear: 1–3 business days.
Handmade products: 7–14 business days.
Custom orders: 15–30 business days, depending on the complexity of the design.
How long does shipping take?
United States: 3–7 business days.
Canada: 5–10 business days.
International: 7–21 business days.
Shipping times are estimates and may vary due to carrier delays, customs, weather, holidays, or other circumstances outside our control.
Can I request a custom order?
Yes. You can submit a Custom Order Request through our Custom Orders page. Tell us about your preferred colors, size, design, occasion, and any special details you'd like included.
Can I upload inspiration photos for a custom order?
Yes. You can upload inspiration photos when submitting your custom order request, where supported by the form.
Can I cancel my order?
Cancellation policies depend on the type of order. Handmade and custom orders may be canceled within 24 hours only, provided production has not begun. Please contact us as soon as possible if you need to cancel an order.
Can I return an item?
Eligible activewear items may be returned within 14 days of delivery if they are unworn, unwashed, and in their original condition.
Handmade, custom, personalized, and final-sale items are generally not eligible for return unless they arrive damaged, defective, or incorrect.
Can I exchange an item?
Eligible activewear items may be exchanged within 14 days of delivery, subject to availability.
Handmade, custom, personalized, and final-sale items are not eligible for exchange unless they arrive damaged, defective, or incorrect.
What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and clear photos of the item, packaging, and shipping label. We'll review the issue and work with you on an appropriate resolution.
Do you ship internationally?
Yes. Cecilia Carys ships to Canada and select international destinations. Shipping availability and rates are calculated at checkout based on the delivery address and package details.
Will I receive tracking information?
Yes. Once your order has shipped, you'll receive a shipping confirmation with your tracking information.
How can I contact Cecilia Carys?
Email: ceciliacarys@gmail.com
Phone: 857-762-9461
Customer support is available Monday–Friday, 9:00 AM–6:00 PM EST.