Refunds Policy

Refunds Policy

Once your eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the returnis due to our error.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include:

Your order number.
Clear photos of the item.
Photos of the shipping box and packaging.

Our team will work to resolve the issue as quickly as possible.

Questions?

If you have any questions about your order or our policies, please don’t hesitate to contact us. We’re always happy to help.

Email: ceciliacarys@gmail.com
Phone: 857-762-9461
Customer Support: Monday–Friday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 24–48 business hours.

Thank you for supporting Cecilia Carys and the craftsmanship behind every piece.