Return Policy

Return Policy

At Cecilia Carys, every piece is created or carefully selected with quality, craftsmanship, and attention to detail. We want you to love your purchase, and we’re committed to providing excellent customer service.

Handmade Items

Due to the time, care, and craftsmanship involved in creating our handmade products, all handmade items are final sale.

We do not accept returns, exchanges, or cancellations for handmade products unless:

Your item arrives damaged.
You receive the wrong item.
There is a manufacturing defect.

If any of the above occurs, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review your request and work with you to provide a replacement, repair, store credit, or refund when appropriate.

Activewear & Ready-to-Ship Items

Eligible activewear and ready-to-ship items may be returned within 14 days of delivery, provided they:

Are unworn and unwashed.
Have all original tags attached.
Are free of stains, odors, pet hair, or damage.
Are returned in their original packaging when possible.

Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

Non-Returnable Items

The following items are not eligible for return:

Handmade products.
Custom or personalized orders.
Gift cards.
Clearance or final sale items.

Email: ceciliacarys@gmail.com
Phone: 857-762-9461
Customer Support: Monday–Friday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 24–48 business hours.

Thank you for supporting Cecilia Carys and the craftsmanship behind every piece.