Shipping policy
Shipping Policy
Thank you for shopping with Cecilia Carys.
We are committed to preparing and delivering your order safely and efficiently. Please review the information below regarding processing times, shipping, and delivery.
Shipping Destinations
Cecilia Carys currently ships within the United States, Canada, and select international destinations.
Processing Times
We believe quality takes time. Every order is carefully prepared to ensure it meets our standards before it leaves our hands.
Handmade Collections
Our handmade products are thoughtfully crafted with care and attention to detail.
- Standard processing time: 7–14 business days
- Custom or personalized orders: 15–30 business days, depending on the complexity of the design
Production begins once your order has been confirmed.
Activewear
Activewear orders are typically processed within 1–3 business days before shipment.
Combined Orders
If your order includes both handmade products and activewear, it may be shipped together once all items are ready. If separate shipping is available, additional shipping charges may apply.
Business days are Monday through Friday and exclude weekends and public holidays.
During peak seasons or collection launches, processing times may be slightly longer. If this occurs, we will notify you.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method.
Estimated Delivery Times
After your order has been processed and shipped, estimated delivery times are:
United States: 3–7 business days
Canada: 5–10 business days
International: 7–21 business days
These are estimated delivery times and are not guaranteed. Delivery times may vary due to customs processing, weather, holidays, carrier delays, or other circumstances outside our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect address is provided and the package is returned to Cecilia Carys, the customer will be responsible for any additional shipping charges required to resend the order.
Lost, Stolen, or Delayed Packages
Once your package has been shipped, it becomes the responsibility of the shipping carrier.
Cecilia Carys is not responsible for packages that are lost, stolen, or delayed after shipment, including packages that have been marked as delivered.
However, we are happy to assist customers with contacting or filing a claim with the shipping carrier whenever possible.
Damaged Packages
If your package arrives damaged, please contact Cecilia Carys within 48 hours of delivery.
Please include your:
- Order number
- Photos of the damaged item(s)
- Photos of the shipping box
- Photos of the shipping label
- Photos of any protective packaging
We will review your claim and work to provide an appropriate resolution.
International Orders
International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their destination country.
These charges are not included in the shipping cost calculated at checkout unless otherwise stated.
Cecilia Carys is not responsible for delays caused by customs processing.
Questions About Shipping
If you have questions about your order or shipping, please contact us:
Email: ceciliacarys@gmail.com
Phone: 857-762-9461
Customer Support: Monday–Friday, 9:00 AM–6:00 PM EST
We aim to respond to customer inquiries within 24–48 business hours.
Thank you for supporting Cecilia Carys and the craftsmanship behind every piece.